Terms & Conditions
COACHING PACKAGES
All coaching packages offered by Authentic Essence are non-refundable. Once a package is purchased, it is considered a commitment to the coaching process, and no refunds will be issued for unused sessions or early termination of the package. Participants are encouraged to fully utilize their sessions within the agreed-upon time frame.
Each coaching package is designed to be completed within a specific time container as agreed upon at the time of purchase. A grace period of 25% of the original time frame will be granted to accommodate unforeseen life events or scheduling conflicts. After this period, any remaining unused sessions will be forfeited.
PANDEMICS, CYBERSECURITY SHUTDOWNS, AND GLOBAL EVENTS
In the event that you are unable to attend due to pandemics, such as Covid-19, or other global events beyond your control, including but not limited to government-enforced travel restrictions, border closures, quarantine enforcement, or widespread cybersecurity shutdowns, the following policies will apply:
a) 10 days or more prior to the event start date: You may transfer the full value of your ticket to another Authentic Essence event within 12 months of the original retreat start date, subject to a $120 USD administration fee. Alternatively, you may use the credit toward online courses.
b) Under 10 days prior to the event start date: You will forfeit your deposit. The remainder of your ticket amount will be transferred to another Authentic Essence event of your choice within 12 months of the original event start date.
IF AUTHENTIC ESSENCE CANCELS AN EVENT
While we will endeavor to never cancel an event, if Authentic Essence cancels an event, or changes a scheduled event date, due to circumstances within our direct control, you are entitled to:
a) A transfer of your full event payment amount as credit towards either a scheduled or a future event within three (3) years of the original event date, subject to ticket availability. Or,
b) You may request a full refund of the ticket amount received into our account, minus any transfer fees. Refund transfer fees will be borne by the customer where applicable.
IF AUTHENTIC ESSENCE IS FORCED TO CANCEL AN EVENT DUE TO CIRCUMSTANCES OUTSIDE OF OUR CONTROL (FORCE MAJEURE)
If Authentic Essence is forced to cancel or change a scheduled event due to circumstances beyond our control—such as pandemics, acts of God (e.g., volcanic eruptions, extreme weather events), war, terrorism, cyber security shutdowns, governmental regulations, or political/social unrest—you are entitled to:
a) A transfer of your full event payment amount (minus an $80 USD administration fee) as credit towards either a scheduled or a future event within three (3) years of the original event date, subject to ticket availability. Or,
b) You may request a refund of your applicable payment(s), minus the non-refundable deposit, without exception. The non-refundable deposit is retained to cover non-retrievable costs incurred by Authentic Essence in anticipation of your participation.
In all cases, Authentic Essence is not responsible for expenses incurred in preparation for any canceled event, including accommodation, airline tickets, loss of work, or other costs associated with attendance.
The responsibility to recover non-refundable costs through insurance remains with the participant, and we strongly recommend obtaining comprehensive travel insurance that includes event cancellation.
IF A PARTICIPANT CANCELS ATTENDANCE AT AN AUTHENTIC ESSENCE EVENT FOR ANY REASON
Residential Retreats: Deposits are strictly non-refundable. Full-price tickets include the non-refundable deposit as outlined in the retreat description.
a) If cancellation is made forty-five (45) days or more prior to the event start date, you may receive a refund of the amount paid to date, minus the non-refundable deposit, provided you notify Authentic Essence at least 45 days prior to the start of the event.
b) If cancellation is made within forty-five (45) days of the event start date, you will forfeit your deposit and any funds already paid. Non-arrival will also result in forfeiture of the full amount.
We are financially responsible for our events, so we ask that participants respect these terms as we cannot make exceptions.